Bethesda’s Support System Website Leaks Fallout 76 Customers’ Personal Information
For a brief time period on Thursday, some Fallout 76 gamers will encounter a curious situation that they could
gain access to the support tickets of fellow Fallout 76 players, when submitting tickets to get their replacement Fallout 76 canvas bag. Not only did other gamers were able to see personal information such as addresses, phone numbers and credit card information, they even could actually
edit and resolve support tickets themselves, giving them all sorts of power over the fates of their fellow Fallout 76 players. Fortunately, the issue has been fixed, but it remains a distressing breach of security.
This security problem was reported by myriad players over the afternoon, with users on Reddit, Twitter, and the official forums describing pretty much the same experience. Earlier on Thursday, gamers began reporting that they had been mistakenly given access to part of the Fallout 76 Support website. They are able to see active support tickets of fellow Fallout 76 gamers; they could also see the personal information of the people who had submitted them, such as contact details, addresses, and credit card info. Worse still, they even can edit personal information. Though it’s unknown if anybody actually did, to say it’s a serious breach of the safety of personal information is to put it mildly.
Bethesda’s support site went down for maintenance around the time these issues were reported, and company reps say the issue has been fixed but they didn’t comment on exactly how this happened or what the implications are. Though, not before a whole lot of personal info was accessed by a whole lot of unauthorised users, the influence of the problem is far more than that. While the issue appears to have been resolved, it's more than a little unsettling to think that anyone with bad intentions could have grabbed up loads of personal information from Fallout 76 players during the brief window where it was accessible,What they do with that information is best left unspoken. suffice to say that anyone who has submitted a Fallout 76 support ticket recently should keep a wary eye on their credit card activity in case their details ended up in unscrupulous hands. By the way, for
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In the past last week, Falout 76 has just seemingly resolving the controversy, over canvas vs. nylon bags. To calm down angry users, Bethesda offers a relatively paltry amount of in-game currency as compensation. Later Bethesda announced that they would be manufacturing replacement canvas bags, as originally advertised and dispatch those bags free of charge to the unhappy customers. However, this terrible Fallout support system blunder is once again put it on the fore.The implications of this security breach could haunt Bethesda well into the future---certainly more than the usual Bethesda glitch, and Bethesda could not solve this problem by simply some material compensation. They should be more careful and responsible than ever and put emphasis on the security of users’ information, if they don’t want to lose any fans in the future.